Additional Support Credits
Get expert HR guidance when you need it—without committing to a full consultation hour.
Support credits give you flexible access to quick answers, template reviews, implementation guidance, and tactical problem-solving from HR Launcher Lab’s team. Perfect for members who need occasional expert input between major projects.
How Support Credits Work
Each credit equals approximately 15 minutes of focused support time, delivered via email or live chat. Credits are charged based on the complexity and scope of your request:
1-Credit Questions (~15 minutes)
- Quick yes/no or clarification questions
- Brief reviews of single templates or documents (1-2 pages)
- Straightforward compliance questions with clear answers
- Simple vendor comparisons (2-3 options)
- Quick troubleshooting for specific HRIS or process issues
Examples:
- “Does this offer letter need to include X in California?”
- “Can you review this job description for compliance issues?”
- “What’s the difference between these two payroll providers?”
2-Credit Questions (~30 minutes)
- Complex scenarios requiring analysis or multi-step guidance
- Reviews of longer documents or multiple related templates
- Nuanced compliance situations involving multiple factors
- Detailed vendor evaluations with recommendations
- Strategy guidance for specific HR programs or decisions
Examples:
- “How should we structure our PTO policy for a hybrid team across 5 states?”
- “Can you review our entire onboarding checklist and provide improvement recommendations?”
- “We’re choosing between 4 HRIS platforms—here are our requirements and the demos we’ve seen”
Not sure how many credits your question needs? Just ask. We’ll let you know the estimated credit cost before we start work, and we’ll never charge more than estimated without checking with you first.
Pricing Options
3 Credits – $49
Perfect for occasional questions or quick reviews
6 Credits – $89
Save $9 – Ideal for ongoing implementation support
12 Credits – $149
Save $39 – Best value for teams building multiple HR programs
Credit Details
- Credits never expire
- Use them at your own pace
- Submit questions via email or live chat
- Response time: 1–2 business days for email inquiries
- Live chat available during business hours for real-time support
- Priority response queue for all members
What You’ll Get
When you purchase support credits, you’ll receive:
- Confirmation email with your credit balance
- Instructions for submitting questions via email or chat
- Access to priority response queue
Member-Exclusive Benefit
Support credits are available exclusively to HR Launcher Lab members.
Not a member yet? Join HR Launcher Lab to unlock access to support credits, our complete library of guides and templates, HR technology research, and implementation toolkits.
Not Sure If Credits Are Right for You?
Choose support credits if:
- You have specific, tactical questions that don’t require a full consultation
- You need quick reviews of documents or templates
- You want ongoing access to expert input without hourly commitments
- You prefer written communication over calls
Consider a full consultation instead if:
- You need comprehensive strategy development
- Your situation requires in-depth analysis or custom deliverables
- You’re building a new HR program from scratch
- You prefer live conversation to work through complex issues
Book a 1-hour consultation ($299, members save 20%) or contact us if you’re not sure which option fits your needs.
Purchase Terms
- Credits are non-refundable once purchased
- Credits cannot be transferred between accounts
- Unused credits remain valid indefinitely
- Credit cost confirmed before work begins—we’ll never charge more than estimated without your approval
- For questions requiring more credits than initially estimated, we’ll notify you before proceeding
Questions about support credits? Contact us.
