Privacy Policy

Effective Date: August 1, 2024

HR Launcher Lab (“we”, “our”, “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at hrlauncherlab.com (the “Site”) and use our services. Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

Personally identifiable information, such as your name, company name, billing address, shipping address, email address, and telephone number, and demographic information, such as your age, gender, hometown, and interests, that you voluntarily give to us when you register with the Site or our services, or when you choose to participate in various activities related to the Site, such as online chat and message boards.

Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.

When you use the live chat feature on our Site, operated by HubSpot, we may collect information such as your name, email address, and chat history. HubSpot may also collect your IP address and browser information to improve the functionality of their platform. Please note that HubSpot processes this information in accordance with its own privacy policy and data security practices, which can be found here:

• HubSpot Privacy Policy
• HubSpot Cookie Policy
• HubSpot Terms of Service

Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, exchange, or request information about our services from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processor, and you are encouraged to review their privacy policy and contact them directly for responses to your questions.

When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to help with spam detection. An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to check if you are using it. The Gravatar service privacy policy is available here. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies are small text files stored on your device (computer, tablet, or smartphone) when you visit a website. They enable website functionalities, enhance your browsing experience, and help us analyze how visitors interact with the Site.

We use cookies to:

• Ensure the proper functioning of the Site, including navigation and user authentication.
• Enhance your experience by remembering preferences and login sessions.
• Collect analytics to understand visitor behavior and improve our website performance.
• Enable customer support tools, including live chat and web forms.

We utilize third-party cookies provided by HubSpot for web chat, web forms, and analytics. These cookies allow us to:

• Monitor visitor interactions with the Site, such as page visits, time spent, and form submissions.
• Provide a seamless web chat experience.
• Optimize the performance and user experience of web forms.

HubSpot cookies may collect:

• IP address.
• Browser type, device information, and operating system.
• Pages visited and the time spent on the Site.
• Data voluntarily submitted through forms or live chat (e.g., name, email address).

For more details, see HubSpot’s cookie practices:

• HubSpot Cookie Policy

You have the following options to manage or decline cookies:

1. Cookie Pop-Up Window:
   • When visiting our Site, you will see a pop-up window with an option to accept or decline cookies. By clicking the “Decline” button in the pop-up, you can opt out of non-essential cookies while continuing to browse the Site. Essential cookies required for core functionality cannot be declined.
2. Browser Settings:
   • You can also manage or disable cookies directly through your browser settings. Please note that disabling cookies may impact your experience on the Site, including:
     • Web chat functionality provided by HubSpot.
     • Performance of web forms and analytics.

For more instructions, visit All About Cookies.

Articles on this site may include embedded content (e.g., videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you via the Site to:

• Create and manage your account.
• Provide customer support through our live chat and ticketing system, operated by Tawk.to, as well as email communication.
• Process your transactions and send you related information, including purchase confirmations and invoices.
• Manage your orders and deliver the services you request.
• Improve the functionality of our website and services.
• Communicate with you about updates, offers, promotions, and other news about our services.
• Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
• Enforce our terms, conditions, and policies.

We may share information we have collected about you in certain situations. Your information may be disclosed as follows.

If we believe the release of information about you is necessary to respond to legal processes, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.

We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, and marketing assistance.

We use HubSpot to manage live chat and customer support inquiries. HubSpot may collect and process data, including chat transcripts, to assist us in providing support. You can view their privacy and data security policies here:

• HubSpot Privacy Policy
• HubSpot Cookie Policy
• HubSpot Terms of Service

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

We may disclose your personal information for any other purpose with your consent.

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

At checkout, we will collect your name, email address, username, and password. This information is used to set up your account for our site. If you are redirected to an offsite payment gateway to complete your payment, we may store this information in a temporary session variable to set up your account when you return to our site.

At checkout, we may also collect your billing address and phone number. This information is used to confirm your credit card. The billing address and phone number are saved by our site to prepopulate the checkout form for future purchases and so we can get in touch with you if needed to discuss your order.

At checkout, we may also collect your credit card number, expiration date, and security code. This information is passed to our payment gateway to process your purchase. The last 4 digits of your credit card number and the expiration date are saved by our site to use for reference and to send you an email if your credit card will expire before the next recurring payment.

When logged in, we use cookies to track some of your activity on our site including logins, visits, and page views.

We collect information about you during the checkout process on our store.

What We Collect and Store
While you visit our site, we’ll track:

• Products you’ve viewed: We’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address, and browser type: We’ll use this for purposes like estimating taxes and shipping.
• Shipping address: We’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details, and optional account information like username and password. We’ll use this information for purposes such as:

• Send you information about your account and order.
• Respond to your requests, including refunds and complaints.
• Process payments and prevent fraud.
• Set up your account for our store.
• Comply with any legal obligations we have, such as calculating taxes.
• Improve our store offerings.
• Send you marketing messages, if you choose to receive them.

If you create an account, we will store your name, address, email, and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 7 years (or as otherwise required by law) for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

We will also store comments or reviews if you choose to leave them.

Who on Our Team Has Access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased, and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds, and support you.

What We Share with Others
We share information with third parties who help us provide our orders and store services to you; for example:

• Payment Processors: We use third-party payment processors, such as PayPal, Stripe, or other similar services, to handle transactions. These processors will receive your payment details, including your credit card number, billing information, and transaction amount, to process payments securely.
• Shipping Providers: If you purchase physical goods, we may share your shipping information, such as your name and address, with shipping carriers like UPS, FedEx, or DHL to deliver your orders.
• Marketing Services: We may share your email address and purchase history with third-party marketing services, such as Mailchimp or HubSpot, to send you promotional offers, newsletters, or other marketing communications.
• Data Analytics Providers: We may use services like Google Analytics to analyze how you use our site. This helps us improve our website, services, and understand customer behavior.
• Customer Support Platforms: We may use third-party platforms, such as Zendesk or Intercom, to manage and respond to customer inquiries, which may involve sharing your contact details and inquiry history.

Each of these third parties is provided with the minimum amount of information necessary to perform their services. They are also required to handle your information in a manner consistent with applicable laws.

Payments
We accept payments through a third-party processor. When processing payments, some of your data will be passed to the payment processor, including information required to process or support the payment, such as the purchase total and billing information. Please see the payment processor’s Privacy Policy for more details.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on our Site. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

HR Launcher Lab
Email: privacy@hrlauncherlab.com

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