At HR Launcher Lab, we value our members and strive to provide unparalleled access to exclusive discounts, innovative tools, and premium services designed to help scaling businesses achieve their HR goals. We understand that circumstances may arise that necessitate clarity around our refund policy for memberships. This policy ensures transparency, fairness, and market competitiveness while protecting the integrity of our offerings.
Refund Policy for Memberships
Membership purchases at HR Launcher Lab are designed to provide immediate value through exclusive access to our resources and services. By subscribing, members gain instant access to premium tools and discounts, which are non-tangible benefits that cannot be reversed once provided. As such, the following refund guidelines apply:
1. 7-Day Satisfaction Guarantee
If you are not completely satisfied with your membership, you may request a refund within 7 days of purchase. Refund requests during this period must meet the following conditions:
- The member has not downloaded more than one digital product or utilized more than one exclusive service included in the membership.
- The member provides a valid reason for dissatisfaction.
If approved, a refund will be issued minus any fees incurred for used services or accessed materials.
2. Automatic Renewal Refunds
Memberships set to automatically renew are eligible for refunds under these conditions:
- The refund request is submitted within 7 days of the renewal charge.
- The member has not accessed exclusive discounts, tools, or services during the renewal period.
To prevent unwanted renewals, members are encouraged to cancel their subscriptions at least 48 hours before the renewal date.
3. Exceptions to Refunds
Refunds will not be granted in the following situations:
- The membership has been active for more than 7 days and includes substantial usage of digital downloads, tools, or services.
- Refund requests are based solely on a change of personal circumstances or lack of use of the membership benefits.
- Memberships purchased during a promotional period with explicit terms stating “no refunds” or similar restrictions.
4. Cancellation of Membership
Members may cancel their membership at any time through their account dashboard. Upon cancellation:
- Access to exclusive benefits will remain active until the end of the current billing cycle.
- No partial refunds will be issued for unused portions of the membership term.
5. Membership Freezes or Transfers
We understand that life and business needs can change. To accommodate this:
- Members may request to freeze their membership for up to 3 months in cases of temporary inaccessibility or unforeseen circumstances. Freezes must be requested in advance and are granted at HR Launcher Lab’s discretion.
- Memberships are non-transferable and cannot be reassigned to another individual or organization.
How to Request a Refund
To request a refund, please submit a request on our Support page with the following details:
- Full name and email associated with the membership.
- Date of purchase or renewal.
- Reason for the refund request.
Refund requests are reviewed within 5 business days, and approved refunds are processed to the original payment method within 10 business days.
Commitment to Excellence
We are committed to your satisfaction and success. If you have concerns about your membership, please reach out to us. We will work diligently to resolve any issues and ensure you receive the full value of your HR Launcher Lab membership.