Why HRIS Selection Matters for Growing Businesses
Selecting the right Human Resources Information System (HRIS) is one of the most impactful decisions an SMB can make. The right platform centralizes employee data, automates payroll and benefits, ensures compliance, and gives leadership visibility into workforce trends. The wrong one can slow down hiring, duplicate work, and create costly compliance risks that can cost your business thousands in penalties.
According to industry research, HR teams spend an average of 14 hours per week on administrative tasks that could be automated by an HRIS. For a 50-person company, that’s the equivalent of nearly two full-time positions dedicated to manual data entry and paperwork.
This guide is part of the HR Technology Launch Hub — your comprehensive resource for comparing HR tools, templates, and implementation strategies specifically designed for small-to-mid-sized businesses.
- Why HRIS Selection Matters for Growing Businesses
- What an HRIS Does (and Why SMBs Need One)
- Understanding HRIS Architecture: Choosing Your Approach
- Step-by-Step Framework for Choosing the Right HRIS
- Common Mistakes to Avoid
- Recommended HRIS Vendors for SMBs
- Advanced Considerations for Strategic HRIS Selection
- Conclusion & Next Steps
By the end of this guide, you’ll have a clear framework for evaluating vendors, a realistic budget expectation, and actionable next steps to implement your chosen system successfully.
What an HRIS Does (and Why SMBs Need One)
An HRIS (Human Resources Information System) is a centralized digital platform that stores and manages all core HR data: employee profiles, compensation information, time-off requests, benefits enrollment, and compliance documentation. For SMBs, it’s the critical difference between managing HR with spreadsheets and running scalable, professional operations.
Core HRIS Functions
Employee Records Management
A centralized database that houses all employee information including personal details, employment history, job titles, compensation data, and emergency contacts. This eliminates the need for paper files and scattered spreadsheets.
Payroll and Tax Filing Integration
Seamless connection between time tracking, benefits deductions, and payroll processing. Modern HRIS platforms automatically calculate taxes, file quarterly reports, and generate W-2s or 1099s.
Time-Off Tracking and Attendance
Automated PTO accrual calculations, request workflows, manager approvals, and real-time balance visibility for employees. Many systems also include time clock functionality for hourly workers.
Benefits Enrollment and Administration
Digital enrollment during open season or new hire onboarding, carrier integrations for automatic deduction updates, and employee self-service for life event changes.
Compliance Reporting
Automated generation of EEO-1 reports, ACA 1095 forms, OSHA logs, and state-specific compliance documents. The system maintains audit trails and document retention schedules.
Onboarding and Offboarding Workflows
Structured checklists that ensure new hires complete I-9 verification, tax forms, policy acknowledgments, and training modules. Exit interviews and equipment return tracking for departing employees.
Self-Service Employee Portals
Empowers employees to update personal information, download paystubs and tax forms, request time off, view benefits, and access company documents without HR intervention.
Why SMBs Can’t Afford to Wait
The Hidden Costs of Manual HR
| Manual Process | Time Required | Annual Cost (50 employees) |
|---|---|---|
| Manual payroll processing | 4 hours/pay period | $5,200 |
| Spreadsheet time-off tracking | 3 hours/week | $7,800 |
| Paper onboarding packets | 2 hours/new hire | $4,000 (20 hires) |
| Benefits enrollment coordination | 40 hours/year | $2,000 |
| Compliance report preparation | 20 hours/year | $1,000 |
| Total | ~280 hours/year | ~$20,000 |
Beyond direct costs, manual processes create risks: missed compliance deadlines, payroll errors, lost documents, and poor employee experience that impacts retention.
Key Benefits for Small and Mid-Sized Businesses
Reduces Administrative Burden
HR teams report saving 10-15 hours per week after implementing an HRIS, allowing them to focus on strategic initiatives like talent development and culture building instead of data entry.
Minimizes Compliance Errors
Automated workflows ensure consistent policy application, complete documentation, and timely reporting. The average cost of an HR compliance mistake ranges from $5,000 to $50,000.
Improves Employee Experience
Modern employees expect consumer-grade digital experiences. Self-service portals increase satisfaction while reducing repetitive questions to HR.
Enables Data-Driven Decisions
Real-time dashboards reveal turnover patterns, headcount costs, time-off trends, and compensation equity issues. Even basic HRIS platforms now offer analytics that help leaders make informed decisions backed by accurate data.
Supports Scaling Operations
What works at 20 employees becomes impossible at 100. An HRIS provides the infrastructure to grow without proportionally expanding your HR headcount.
Understanding HRIS Architecture: Choosing Your Approach
Before diving into vendor selection, it’s important to understand the different approaches to building your HR technology foundation.
All-in-One Platforms
Comprehensive systems like BambooHR, Rippling, and Gusto provide most HR functionality in a single integrated platform. Everything from employee records to payroll to performance reviews lives in one place.
Advantages:
- Single vendor relationship simplifies management
- Unified user experience across all features
- Simpler implementation and onboarding
- One support contact for all issues
- Typically lower total cost for small teams
- Data flows seamlessly between modules
Considerations:
- Less flexibility to choose specialized tools for specific needs
- May include features you don’t need (and pay for)
- Switching later can create vendor lock-in challenges
- Some features may be less robust than specialized alternatives
Best for: Companies with 15-200 employees seeking simplicity and speed to value, teams without dedicated IT resources, or businesses wanting to avoid integration complexity.
Best-of-Breed Approach
A strategic approach where you select specialized tools for each HR function and integrate them together. For example: Gusto for payroll, Greenhouse for recruiting, Lattice for performance, and BambooHR for core employee records.
Advantages:
- Maximum functionality in each specialized area
- Flexibility to swap tools as needs evolve
- Avoid vendor lock-in
- Can optimize cost per function
- Choose exactly the features you need
Considerations:
- Integration complexity and ongoing maintenance
- Multiple vendor relationships to manage
- Data can become siloed without proper integration
- Higher total technical overhead
- Employee experience may suffer with multiple logins
- Requires more sophisticated HR operations
Best for: Tech-savvy companies with 75+ employees, businesses with dedicated HR operations or IT support, or organizations with very specific requirements in certain areas (like advanced recruiting or performance management).
Which Approach is Right for You?
Most SMBs should start with an all-in-one platform. The simplicity, unified data, and lower maintenance burden outweigh the trade-offs in feature depth. You can always supplement with specialized tools later as specific needs emerge.
Consider best-of-breed if:
- You have strong IT support for managing integrations
- You have highly specialized needs in one area (e.g., complex recruiting)
- Your team has bandwidth to manage multiple vendor relationships
- You’ve already invested heavily in a tool you want to keep
Step-by-Step Framework for Choosing the Right HRIS
Step 1: Define Your Business Stage and HR Needs
Before scheduling any demos, invest time in documenting your current state and future needs. This foundation will guide every subsequent decision.
Document Your Current State
Company Profile:
- Current headcount (full-time, part-time, contractors)
- Expected growth rate over next 12-24 months
- Geographic footprint (single state, multi-state, international)
- Industry and any unique compliance requirements
- Remote, hybrid, or in-office workforce model
Current HR Tech Stack:
- What tools do you use today for payroll, time tracking, benefits?
- What’s working well that you want to preserve?
- What integrations are non-negotiable (accounting software, 401k provider, etc.)?
Pain Points Assessment:
Gather input from HR staff, managers, and employees. Common pain points include:
- HR spends too much time answering basic questions
- Onboarding new hires takes too long and feels disorganized
- Time-off balances are frequently inaccurate
- Managers don’t have visibility into their team data
- Compliance reporting requires manual data compilation
- Employee data is stored across multiple spreadsheets
- Payroll changes require manual entry in multiple systems
- No single source of truth for employee information
Define Success Metrics
What will “success” look like 6 months after implementation? Examples:
- Reduce HR administrative time by 40%
- Decrease new hire onboarding time from 3 weeks to 5 days
- Achieve 95% employee adoption of self-service portal
- Eliminate payroll errors by 90%
- Reduce time-to-hire by 20%
- Generate compliance reports in under 10 minutes
Identify Your Decision-Making Team
HR technology affects multiple stakeholders. Include:
- HR leader (primary decision maker)
- Finance/Controller (payroll and benefits costs)
- IT (security, integrations, technical requirements)
- Department managers (end-user experience)
- Executive sponsor (budget approval, strategic alignment)
Step 2: Identify “Must-Have” vs “Nice-to-Have” Features
Create a weighted scorecard that ranks functionality by importance to your business. This prevents getting distracted by flashy features that don’t solve your core problems.
HRIS Feature Priority Framework
| Feature Category | Priority Level | Questions to Ask |
|---|---|---|
| Employee Database | Must-Have | Can it handle our organizational structure? Custom fields for our unique data? |
| Payroll Integration | Must-Have | Native payroll or integration with our provider? Multi-state tax handling? |
| Time & Attendance | Must-Have | Clock-in for hourly workers? PTO accrual rules? Compliance with state laws? |
| Benefits Administration | Must-Have | Carrier integrations? Open enrollment tools? COBRA administration? |
| Onboarding Workflows | Must-Have | E-signatures? I-9 verification? Task assignments and tracking? |
| Compliance Tools | Must-Have | Which reports are automated? Audit trails? Document retention policies? |
| Manager Self-Service | High Priority | Team visibility? Approval workflows? Basic reporting? |
| Document Management | High Priority | Secure storage? Employee access? Expiration tracking? |
| Reporting & Analytics | Medium Priority | Standard reports meet needs? Custom report builder? Export options? |
| Performance Management | Nice-to-Have | Goal setting? Review cycles? 360 feedback? |
| Recruiting/ATS | Nice-to-Have | Job postings? Candidate tracking? Interview scheduling? |
| Learning Management | Nice-to-Have | Training assignment? Completion tracking? Content library? |
| Engagement Surveys | Nice-to-Have | Pulse surveys? eNPS tracking? Anonymous feedback? |
Creating Your Custom Scorecard
Use this scoring methodology when evaluating vendors:
Scoring Scale:
- 0 = Feature not available
- 1 = Basic functionality, requires workarounds
- 2 = Good functionality, meets most needs
- 3 = Excellent functionality, exceeds expectations
Weighting:
- Must-Have features: 3x multiplier
- High Priority features: 2x multiplier
- Medium Priority features: 1.5x multiplier
- Nice-to-Have features: 1x multiplier
Example Calculation:
If a vendor scores a “2” on Payroll Integration (Must-Have), the weighted score is: 2 × 3 = 6 points
Download Your Free HRIS Vendor Comparison Worksheet
To make this evaluation process easier, we’ve created a comprehensive worksheet that includes:
✓ Interactive vendor scorecard with customizable weighted ratings
✓ 3-year total cost of ownership calculator to compare true costs
✓ Implementation timeline planner to map your rollout
✓ Detailed evaluation criteria across all key feature categories
✓ Space to compare 5+ vendors side by side
This worksheet allows you to:
- Rate each vendor on a 1-5 scale across all criteria
- Adjust importance weights based on your specific priorities
- Automatically calculate weighted scores to identify the best fit
- Compare pricing models and hidden costs
- Plan your implementation timeline
👉 Download the HRIS Vendor Comparison Worksheet (Free, email required)
How to Use the Worksheet:
- Review the pre-populated evaluation criteria and add any custom requirements specific to your business
- As you research vendors and attend demos, rate each one across all categories
- Adjust the importance weights to reflect what matters most to your company
- Let the worksheet calculate weighted scores to objectively compare vendors
- Use the cost calculator to project 3-year total ownership costs including hidden fees
- Share the completed worksheet with stakeholders to facilitate decision-making
Pro tip: Don’t fall into the feature trap. More features don’t mean better fit. A system with 80% of features that your team actually uses beats one with 100% of features that creates complexity. The worksheet helps you stay focused on what truly matters.
Sample Feature Evaluation Matrix
Here’s what a portion of your completed scorecard might look like:
| Feature | Weight | Vendor A | Weighted | Vendor B | Weighted | Vendor C | Weighted |
|---|---|---|---|---|---|---|---|
| Payroll Integration | 3x | 5 | 15 | 3 | 9 | 4 | 12 |
| Time & Attendance | 3x | 4 | 12 | 5 | 15 | 3 | 9 |
| Benefits Admin | 3x | 3 | 9 | 4 | 12 | 5 | 15 |
| Onboarding Tools | 2x | 5 | 10 | 4 | 8 | 4 | 8 |
| Performance Mgmt | 1x | 2 | 2 | 5 | 5 | 4 | 4 |
| Subtotal | 48 | 49 | 48 |
In this example, despite Vendor A having the highest rating for payroll integration, Vendor B edges ahead slightly due to stronger performance in time & attendance—a critical must-have feature.
Step 3: Compare Integration Capabilities and Implementation Support
An HRIS doesn’t operate in isolation. Its value multiplies when it connects seamlessly with your other business systems.
Critical Integration Points
Accounting Systems
Your HRIS should integrate with QuickBooks, Xero, NetSuite, or whatever accounting platform you use. This enables:
- Automatic export of payroll journal entries
- Expense tracking from HRIS to accounting
- Budget vs. actual headcount cost reporting
- Elimination of double entry
Payroll Providers
If using a separate payroll service, confirm:
- Real-time or batch data sync
- What data flows automatically (hours, PTO, new hires, terminations)
- Frequency of sync (daily, weekly, per pay period)
- Error handling and reconciliation process
Benefits Carriers
Integration with insurance carriers, 401k providers, and benefits administrators:
- Electronic enrollment feeds
- Automatic deduction updates
- Life event change notifications
- Census reporting automation
Applicant Tracking Systems (ATS)
If you use a separate recruiting tool, ensure smooth handoff:
- Automatic creation of employee record from candidate profile
- Data field mapping
- Document transfer
- Onboarding workflow trigger
Time Tracking Systems
For hourly workforces or project-based billing:
- Clock-in/out data sync
- Overtime calculation
- Project code integration
- Exception reporting
Single Sign-On (SSO)
For companies using Google Workspace, Microsoft 365, or Okta:
- Reduces password fatigue
- Improves security
- Simplifies user management
- Enables automatic provisioning/deprovisioning
Questions to Ask Every Vendor About Integrations
- Which integrations are native vs. third-party built?
- What’s the data sync frequency (real-time, hourly, daily)?
- Which direction does data flow (one-way or bi-directional)?
- Are there additional costs for integrations or API access?
- What happens if an integration breaks—how quickly is it fixed?
- Can we build custom integrations via API if needed?
- Do you have a marketplace or partner ecosystem?
Implementation Support Models
Self-Service Implementation
You receive access to the system, knowledge base articles, and video tutorials. Your team handles configuration and data migration.
Pros: Lower cost, faster start, maintains control
Cons: Requires internal expertise, easy to miss best practices, longer time to full adoption
Typical timeline: 2-4 weeks
Best for: Companies under 25 employees with tech-savvy HR staff
Guided Implementation
Vendor provides a dedicated implementation specialist who conducts kickoff calls, reviews your setup, and guides you through configuration via regular check-ins.
Pros: Expert guidance, best practices shared, structured process
Cons: Requires coordination, timeline dependent on vendor capacity
Typical timeline: 4-8 weeks
Best for: Most SMBs (25-200 employees)
White-Glove/Concierge Implementation
Full-service implementation where the vendor’s team does the heavy lifting: data migration, system configuration, workflow setup, and user training.
Pros: Minimal internal effort, fastest time to value, expert configuration
Cons: Highest cost, less internal knowledge transfer, potential over-reliance on vendor
Typical timeline: 6-12 weeks
Best for: Companies with 150+ employees, complex requirements, or limited HR bandwidth
Implementation Cost Comparison
| Support Level | Typical Cost | Your Time Investment | Timeline | Risk Level |
|---|---|---|---|---|
| Self-Service | Included or $500-$2,000 | 40-60 hours | 2-4 weeks | High |
| Guided | $2,000-$8,000 | 20-30 hours | 4-8 weeks | Medium |
| White-Glove | $10,000-$25,000+ | 10-15 hours | 6-12 weeks | Low |
Key Implementation Milestones to Expect
Regardless of support level, expect these phases:
Phase 1: Discovery & Planning (Week 1-2)
- Kickoff meeting with implementation team
- Requirements gathering
- System access provisioned
- Project timeline finalized
Phase 2: Configuration (Week 2-4)
- Company structure setup
- Workflow configuration
- Integration connections
- Permission settings
Phase 3: Data Migration (Week 3-5)
- Employee data import
- Historical data transfer
- Data validation and cleanup
- Testing in sandbox environment
Phase 4: Training & Testing (Week 5-6)
- Admin training sessions
- Manager training
- Employee communication
- User acceptance testing
Phase 5: Go-Live (Week 6-8)
- Final data sync
- System launch
- Monitoring and support
- Post-launch optimization
Step 4: Assess Security and Compliance Standards
Data security isn’t optional—it’s essential. Your HRIS will contain the most sensitive information about your employees: Social Security numbers, bank accounts, health information, and more.
Essential Security Certifications
SOC 2 Type II
The gold standard for SaaS security. This certification means an independent auditor has verified the vendor’s security controls over a period of time (typically 6-12 months).
What it covers:
- Security policies and procedures
- Access controls
- Encryption practices
- Incident response
- Vendor management
Red flag: Any vendor that can’t provide a current SOC 2 Type II report should be eliminated from consideration.
ISO 27001
International standard for information security management. Less common than SOC 2 in the US but equally rigorous.
GDPR and CCPA Compliance
If you have employees in California or the EU, the vendor must support:
- Data subject access requests
- Right to deletion
- Data portability
- Privacy by design
Security Features Checklist
Review these capabilities with every vendor:
Data Encryption
- ✓ Encryption at rest (data stored in databases)
- ✓ Encryption in transit (data moving between systems)
- ✓ Encryption key management practices
Access Controls
- ✓ Role-based permissions (admin, manager, employee)
- ✓ Custom permission levels
- ✓ Multi-factor authentication (MFA)
- ✓ Single sign-on (SSO) support
- ✓ Session timeout policies
- ✓ IP whitelisting options
Audit and Monitoring
- ✓ Complete audit trails (who accessed what, when)
- ✓ Detailed change logs
- ✓ Real-time security alerts
- ✓ Regular penetration testing
- ✓ Vulnerability disclosure program
Data Protection
- ✓ Automated backups (frequency?)
- ✓ Disaster recovery plan
- ✓ Data retention policies
- ✓ Secure data deletion
- ✓ Geographic data storage options
Vendor Security Practices
- ✓ Background checks for employees
- ✓ Security awareness training
- ✓ Third-party security assessments
- ✓ Bug bounty program
- ✓ Incident response plan
Compliance Reporting Capabilities
Your HRIS should automate generation of required compliance reports:
Federal Requirements:
- EEO-1 (Equal Employment Opportunity)
- ACA 1094/1095 (Affordable Care Act)
- Form 5500 (benefits plan reporting)
- OSHA 300 logs (workplace injuries)
- FLSA compliance (exempt/non-exempt tracking)
- I-9 retention and management
State-Specific Requirements:
- State new hire reporting (all 50 states have different rules)
- State unemployment insurance
- Workers’ compensation reporting
- Paid family leave (varies by state)
- State disability insurance
Industry-Specific:
- HIPAA compliance (for health-related data)
- PCI DSS (if processing payment cards)
- Industry-specific data residency requirements
Questions to Ask About Security
- Where is our data physically stored? Can we choose the region?
- Who has access to our data on your side?
- How quickly do you patch security vulnerabilities?
- Have you ever had a data breach? If so, what was the response?
- What’s your backup frequency and retention period?
- How long does disaster recovery take?
- Do you conduct regular third-party security audits?
- Can we conduct our own security assessment or penetration test?
- What happens to our data if we leave your platform?
- Do you sell or share customer data with third parties?
Security Red Flags to Watch For
⚠️ Vendor can’t provide SOC 2 report or says “it’s in progress” indefinitely
⚠️ No multi-factor authentication available
⚠️ Unclear or evasive answers about data storage location
⚠️ No dedicated security team or CISO
⚠️ Lack of encryption for data at rest
⚠️ No audit trails or limited visibility
⚠️ Support staff requests admin passwords
⚠️ Recent, undisclosed security incidents
Step 5: Budget Realistically for Total Cost of Ownership
Sticker price rarely tells the full story. A system that costs $15/employee/month might actually cost twice that when you factor in all expenses.
HRIS Pricing Models Explained
Per-Employee-Per-Month (PEPM)
The most common pricing structure. You pay a monthly fee for each active employee.
Example: $12 PEPM × 50 employees = $600/month or $7,200/year
Considerations:
- Does pricing include terminated employees?
- Are contractors counted?
- What about seasonal workers?
- Is there a minimum user count?
Tiered Pricing
Different packages with increasing functionality at higher price points.
Example:
- Basic Plan: $8 PEPM (core HR + payroll)
- Professional: $15 PEPM (adds performance management)
- Premium: $25 PEPM (adds advanced analytics, API access)
Trap to avoid: Starting with the basic plan, then discovering you need features from the higher tier, requiring costly mid-contract upgrades.
Flat Monthly Fee
Unlimited users for a fixed monthly price. Rare but exists for very small companies.
Example: $199/month for up to 25 employees
Good for: Predictable budgeting, high-growth scenarios
Watch out for: Caps on employee count or feature restrictions
Module-Based Pricing
Pay for individual modules you need (core HR, payroll, recruiting, performance, etc.)
Example:
- Core HR: $6 PEPM
- Payroll: $4 PEPM
- Time tracking: $2 PEPM
- Performance: $3 PEPM
Advantage: Customize to exact needs
Disadvantage: Costs add up quickly; can be hard to predict
Total Cost of Ownership (TCO) Calculator
Use this framework to calculate true 3-year costs:
Year 1 Costs:
| Cost Category | Typical Range | Your Estimate |
|---|---|---|
| Implementation/Setup Fee | $1,000-$15,000 | |
| Data Migration | $500-$5,000 | |
| Annual Software Subscription | $3,600-$36,000 (for 50 employees) | |
| Integrations | $0-$5,000 | |
| Training | $1,000-$3,000 | |
| Internal Labor (implementation) | $2,000-$8,000 | |
| Consultant Fees (if applicable) | $5,000-$20,000 | |
| Year 1 Total | $13,100-$92,000 |
Years 2-3 Costs (Annual):
| Cost Category | Typical Range | Your Estimate |
|---|---|---|
| Annual Software Subscription | $3,600-$36,000 | |
| Price Increases (assume 3-5% annually) | $180-$1,800 | |
| Additional Modules | $0-$5,000 | |
| Support/Premium Services | $0-$3,000 | |
| Integration Maintenance | $500-$2,000 | |
| Annual Cost | $4,280-$47,800 |
3-Year Total Cost of Ownership: $21,660-$187,600
Per employee, per month (averaged over 3 years): $12-$104
Hidden Costs to Budget For
Setup and Implementation
- One-time setup fee (often negotiable)
- Data migration services
- Custom field configuration
- Workflow customization
- Historical data import
Training and Change Management
- Admin training sessions
- Manager training materials
- Employee onboarding time
- Creating internal documentation
- Ongoing training for new hires
Integrations and Add-Ons
- Third-party integration fees
- API access charges
- Premium support packages
- Additional storage
- Advanced reporting modules
Internal Resources
- HR team time during implementation (40-100 hours)
- IT team configuration support (10-40 hours)
- Ongoing system administration (2-5 hours/week)
- Report building and maintenance
Vendor Changes and Support
- Annual price increases (typically 3-8%)
- Adding new modules later (often at higher rates)
- Premium or priority support tiers
- Professional services for customizations
Exit Costs (if you need to switch)
- Data export fees
- Contract termination penalties
- New system migration costs
- Parallel running period
Pricing Expectations by Company Size
Here’s what to expect based on employee count:
Micro (1-10 employees)
- Monthly cost: $50-$300 total
- Best options: All-in-one simple tools (Gusto, Zenefits Basic)
- Focus on: Payroll compliance and basic recordkeeping
Small (11-50 employees)
- PEPM: $5-$15
- Monthly cost: $250-$750
- Best options: BambooHR, Gusto, Rippling
- Focus on: Onboarding automation, PTO tracking
Medium (51-200 employees)
- PEPM: $12-$25
- Monthly cost: $600-$5,000
- Best options: BambooHR, HiBob, Rippling, Namely
- Focus on: Manager self-service, reporting, integrations
Growth (201-500 employees)
- PEPM: $20-$40
- Monthly cost: $4,000-$20,000
- Best options: Rippling, HiBob, Paylocity, Namely
- Focus on: Advanced analytics, performance management, succession planning
Negotiation Tips to Lower Costs
Timing Matters
Vendors have quotas. Negotiate at:
- End of quarter (March 31, June 30, Sept 30, Dec 31)
- End of fiscal year (varies by vendor)
- Slow sales periods (often December or summer)
Leverage to Use
✓ Multi-year commitment (get a discount for 2-3 year contract)
✓ Annual prepayment (vs. monthly billing)
✓ Competitive quotes (let them know you’re evaluating alternatives)
✓ Employee count growth projections
✓ Waive implementation fees
✓ Include additional modules at no cost
✓ Lock in pricing for contract term (prevent mid-contract increases)
What’s Often Negotiable:
- Implementation/setup fees (sometimes 50-100% off)
- Per-seat pricing (especially over 100 employees)
- Contract length flexibility
- Training and support inclusions
- Payment terms
- Auto-renewal clauses
What’s Rarely Negotiable:
- Base PEPM rates (unless larger scale)
- Core feature set
- Security/compliance standards
Script to Use:
“We’re very interested in [Vendor Name] but need to work within our budget of [X]. We’re evaluating [Competitor] at [lower price]. What flexibility do you have on implementation fees and Year 1 pricing? We’re ready to sign if we can get to [target price].”
Step 6: Run Demos and Trial Periods
Never buy an HRIS without experiencing it firsthand. Request interactive demos—not just sales presentations.
How to Structure Vendor Demos
Before the Demo:
Create a standardized scenario to test with all vendors. This enables apples-to-apples comparison.
Sample Test Scenario:
“Walk us through onboarding a new full-time marketing manager located in California, starting on the 1st of next month. They’ll be salaried, exempt, enrolled in medical benefits, and need to complete I-9 verification. Show us the workflow from offer letter to Day 1 access.”
During the Demo (60-90 minutes):
First 15 minutes: Discovery
Let the sales rep understand your business and pain points. Be specific about deal-breakers.
Next 45 minutes: Hands-On Demo
Don’t just watch—request to click through the system yourself. Test:
Employee onboarding workflow
- How many steps? How much automation?
- Document collection and e-signatures
- Task assignment to managers and IT
- New hire self-service portal experience
Manager self-service capabilities
- How does a manager approve time off?
- Where do they view their team roster?
- Can they run reports on their department?
- Org chart visibility
Employee self-service portal
- How do employees request PTO?
- Update personal information?
- Download paystubs and tax forms?
- Submit expense reports or questions?
Reporting and analytics
- Can you build custom reports?
- Export options (Excel, PDF, CSV)?
- Scheduled/automated reports?
- Real-time dashboards?
Mobile experience
- Is there a native app?
- What can employees do on mobile?
- Manager approvals on-the-go?
- User interface and usability
Last 20 minutes: Technical Questions
- Integration capabilities with your specific tools
- Security and compliance documentation
- Implementation timeline and support level
- Pricing breakdowns and contract terms
After the Demo:
Rate the vendor using your scorecard within 24 hours while details are fresh.
Key Questions to Answer:
- How intuitive is the interface? Could our managers learn it easily?
- Did any features wow us? Any glaring limitations?
- How responsive was the sales rep to tough questions?
- Did they understand our business or give generic answers?
- Red flags or concerns?
Demo Testing Checklist
Use this checklist to evaluate each vendor consistently:
Usability & User Experience
- [ ] Clean, modern interface
- [ ] Intuitive navigation—no training needed for basic tasks
- [ ] Mobile-responsive or native app
- [ ] Fast page loads and system responsiveness
- [ ] Minimal clicks to complete common tasks
Core HR Functionality
- [ ] Easy employee record management
- [ ] Custom fields for our unique data needs
- [ ] Document storage and organization
- [ ] Org chart and reporting structure
- [ ] Employee directory with search
Workflows & Automation
- [ ] Onboarding checklist automation
- [ ] Time-off request and approval flow
- [ ] Document signature workflow
- [ ] Offboarding task lists
- [ ] Notification system for pending actions
Manager Experience
- [ ] Team dashboard with key metrics
- [ ] Approval workflows (PTO, expenses)
- [ ] Team reporting capabilities
- [ ] Performance review tools
- [ ] Quick access to team information
Reporting & Analytics
- [ ] Pre-built standard reports
- [ ] Custom report builder
- [ ] Scheduled report delivery
- [ ] Visual dashboards
- [ ] Export functionality
Integration & Extensibility
- [ ] Native integrations with our existing tools
- [ ] API documentation and access
- [ ] Webhook support
- [ ] Integration setup process
- [ ] Data sync frequency and reliability
Trial Period Best Practices
Some vendors offer 14-30 day trial periods. If available, maximize the value:
Week 1: Setup and Configuration
- Configure company structure
- Add 5-10 test employees
- Set up workflows and approvals
- Connect one key integration
Week 2: Real-World Testing
- Have HR team test admin functions
- Invite managers to test approval workflows
- Ask employees to log in and test self-service
- Process a mock payroll run
- Generate reports
Week 3: Stress Testing
- Test edge cases (new hire, termination, leave of absence)
- Evaluate customer support responsiveness
- Review mobile app thoroughly
- Check reporting accuracy
- Test data export capabilities
Week 4: Decision Making
- Gather feedback from all testers
- Compare to other vendors
- Review pricing one final time
- Make go/no-go decision
Step 7: Reference Check with Similar SMBs
Vendor references can be enlightening—if you ask the right questions. Sales teams will provide their happiest customers, so dig deeper.
Where to Find Unbiased Reviews
Review Platforms:
- G2.com – Verified user reviews with detailed ratings by company size
- Capterra – User reviews and comparison tools
- TrustRadius – In-depth reviews with pros/cons
- Gartner Peer Insights – Reviews filtered by company size
What to Look For:
- Reviews from companies similar to your size and industry
- Recent reviews (last 12 months)
- Patterns in complaints—not just one-off issues
- Response from vendors to negative reviews
- Verified purchaser badges
Community and Forums:
- Reddit r/humanresources
- HR.com community forums
- LinkedIn HR groups
- Industry-specific Slack communities
Reference Call Question Framework
When speaking with vendor-provided references (or customers you find independently), use these questions:
Implementation Experience (15 minutes)
“How long did implementation actually take from contract signing to go-live?”
“What surprised you about the implementation process?”
“Did you stay on schedule and budget? If not, why?”
“What would you do differently knowing what you know now?”
“How involved was the vendor team vs. your internal team?”
Day-to-Day Usage (15 minutes)
“What do your employees love most about the system?”
“What frustrates them?”
“How often do you contact support? For what types of issues?”
“What’s the typical response time and resolution quality?”
“Have there been any major bugs or system outages?”
Vendor Relationship (10 minutes)
“How responsive is your account manager?”
“Have you requested new features? What happened?”
“How often does the system update, and are updates disruptive?”
“Have there been any surprise costs or unexpected fees?”
“Would you choose this vendor again? Why or why not?”
Scaling and Growth (10 minutes)
“How has the system performed as your company grew?”
“Have you outgrown any features or hit limitations?”
“Have you added modules or integrations post-launch? How did that go?”
“What’s your plan for the next 2-3 years with this vendor?”
Specific to Your Situation:
Ask about any unique aspects of your business:
- Multi-state payroll complexity
- International employee management
- Industry-specific compliance
- Integration with your specific tools
- High-volume hiring periods
Red Flags from References
🚩 Multiple references mention poor customer support
🚩 Implementation took 2-3x longer than promised
🚩 Significant features “coming soon” for over a year
🚩 References sound scripted or overly promotional
🚩 Can’t provide references from similar-sized companies
🚩 References are all from 2+ years ago
🚩 Frequent complaints about bugs or system stability
🚩 Hidden fees discovered after contract signing
Step 8: Plan for Adoption and Change Management
Even the best HRIS fails without user adoption. Implementation success depends on change management.
The People Side of HRIS Implementation
Why HRIS Projects Fail:
- 40% – Poor change management and user adoption
- 25% – Inadequate training
- 20% – Lack of executive sponsorship
- 10% – Technical issues
- 5% – Wrong vendor choice
Notice: The majority of failures are people problems, not technology problems.
Building Your Change Management Plan
Phase 1: Pre-Launch (4-6 weeks before go-live)
Secure Executive Sponsorship
Identify an executive sponsor (CEO, COO, or CFO) who will:
- Communicate the “why” behind the change
- Allocate resources for implementation
- Hold teams accountable for adoption
- Celebrate wins publicly
Form an Implementation Team
| Role | Responsibility | Time Commitment |
|---|---|---|
| HRIS Project Lead | Overall coordination, vendor management | 20 hours/week |
| HR Ops Lead | Data migration, workflow config | 15 hours/week |
| IT Lead | Integrations, security, SSO | 5-10 hours/week |
| Finance Lead | Payroll testing, accounting sync | 5 hours/week |
| Manager Champion | User testing, manager training | 3-5 hours/week |
| Employee Champion | Employee experience testing | 2-3 hours/week |
Craft Your Communication Strategy
Employees need to hear the “why” multiple times through multiple channels:
Message: “We’re upgrading to [HRIS Name] to make it easier for you to request time off, access paystubs, update your information, and get answers faster—without waiting for HR to respond.”
Channels:
- All-hands meeting announcement
- Email from CEO
- FAQ document
- Department meetings
- Slack/Teams announcements
- Visual countdown (posters, digital signage)
Key Messages to Emphasize:
- What’s in it for them (easier, faster, more control)
- What’s changing and what stays the same
- Timeline and key dates
- Where to get help
- Acknowledgment that change is hard
Phase 2: Training (2-3 weeks before go-live)
Tiered Training Approach
HR Admins (8-hour intensive training)
- System configuration and settings
- Data management and reporting
- Workflow approvals and overrides
- Troubleshooting common issues
- Vendor support escalation process
Managers (1-hour session)
- Team dashboard overview
- Approving time off and expenses
- Viewing team information
- Running basic reports
- Where to get help
Employees (15-minute overview)
- Logging in and resetting password
- Updating personal information
- Requesting time off
- Viewing paystubs
- Submitting questions
Training Formats to Offer:
- Live virtual sessions (recorded for later viewing)
- In-person workshops (if applicable)
- Short video tutorials (5 minutes or less per topic)
- Quick-start PDF guides
- Interactive walkthrough tooltips in the system
- Office hours for questions
Phase 3: Go-Live (Launch week)
Soft Launch Strategy
Instead of flipping the switch for everyone at once, consider a phased rollout:
Week 1: HR team and executives only
Week 2: Add managers and department heads
Week 3: Full company rollout
This allows you to:
- Identify and fix issues before broad impact
- Build confidence in early adopters
- Create internal champions who can help others
- Refine training materials based on real feedback
Go-Live Day Checklist
- [ ] Final data sync completed and verified
- [ ] All integrations tested and working
- [ ] Support plan activated (extra HR coverage)
- [ ] Launch email sent with login instructions
- [ ] FAQ page published and linked
- [ ] Manager office hours scheduled
- [ ] IT help desk briefed on expected questions
- [ ] Vendor support standing by
- [ ] Celebration plan for hitting milestones
First Week Support Plan
Expect high support volume in week one. Plan for:
- Extended HR team hours (early morning, evening coverage)
- Dedicated “HRIS help” email or Slack channel
- Drop-in office hours (virtual or in-person)
- Quick-response team for urgent issues
- Daily huddle to triage problems
Phase 4: Post-Launch (30-90 days)
Monitor Adoption Metrics
Track these KPIs weekly:
| Metric | Target | Week 1 | Week 2 | Week 4 | Week 8 |
|---|---|---|---|---|---|
| % Employees logged in | 90%+ | ||||
| % Self-service PTO requests | 80%+ | ||||
| % Manager approvals in system | 95%+ | ||||
| Help desk tickets | Decreasing | ||||
| User satisfaction score | 7/10+ |
Gather Continuous Feedback
- Pulse survey at 2 weeks, 30 days, 90 days
- Focus groups with different user segments
- One-on-one conversations with resistors
- Monitor help desk tickets for patterns
Iterate and Improve
- Adjust workflows based on user feedback
- Create additional training materials for pain points
- Automate processes you initially did manually
- Optimize integrations
- Build out reporting dashboards
Celebrate Wins
Recognition drives adoption. Celebrate:
- Hitting 90% employee login milestone
- First full pay period processed
- Manager who processed 100% approvals in the system
- Department with highest engagement
- Efficiency gains (time saved, errors reduced)
Common Change Management Mistakes
Mistake #1: Assuming “If you build it, they will come”
Just because the system is available doesn’t mean people will use it. Passive communication doesn’t work. You need active promotion, training, and support.
Mistake #2: Training only at launch
People forget. New employees join. Features update. Plan for ongoing training, not just a one-time event.
Mistake #3: Not addressing the resistors
Every organization has people resistant to change. Don’t ignore them—understand their concerns and address them directly. Often they become your biggest advocates once they see the value.
Mistake #4: Declaring victory too soon
Real adoption takes 3-6 months. Don’t consider the project complete after launch week. Monitor, support, and optimize continuously.
Mistake #5: No executive visibility
If leadership isn’t using the system and talking about it, employees won’t prioritize it either. Executive buy-in must be visible and vocal.
Common Mistakes to Avoid
Even with a solid evaluation process, companies still make predictable mistakes. Learn from others’ failures.
Mistake #1: Buying for Today’s Size, Not Tomorrow’s Growth
The Problem:
You have 30 employees today and choose an HRIS perfect for 30 employees. Eighteen months later, you’re at 75 employees and the system is buckling. Now you face another expensive migration.
The Solution:
When evaluating vendors, test their capabilities at 2-3x your current size:
- If you have 50 employees, evaluate as if you have 150
- Ask: “How does reporting change at 200 employees?”
- Confirm: “Can this system handle multi-state payroll?”
- Verify: “What features require upgrading to a higher tier?”
Rule of thumb: Choose a system that can comfortably handle 2x your current headcount without requiring a tier upgrade.
Mistake #2: Ignoring Integration Complexity
The Problem:
You choose an HRIS with great standalone features but discover it doesn’t integrate well with your accounting software, benefits providers, or 401k platform. Now you’re manually entering data in multiple systems—defeating the entire purpose.
The Solution:
Map your required integrations before vendor demos:
- List every system that needs to connect
- Confirm integration capabilities with each vendor
- Ask to see the actual integration, not just confirmation it exists
- Understand sync frequency and data flow direction
- Test the integration during trial period
Red flag: Vendor says “we can integrate with anything via API” but can’t show you a specific example with your tools.
Mistake #3: Underestimating Data Migration Effort
The Problem:
You assume data migration is simple—just upload a spreadsheet. Reality: Your data is messy, inconsistent, and spread across multiple sources. Migration takes 10x longer than expected and delays your entire launch.
The Solution:
Start data cleanup 2-3 months before implementation:
- Audit your current employee data for errors
- Standardize formats (dates, addresses, job titles)
- Identify and resolve duplicates
- Document custom fields you need to preserve
- Create a master spreadsheet in the vendor’s import template
- Do a test import early—don’t wait for launch week
Time saver: Pay for vendor data migration services if you have 100+ employees or messy data. It’s worth it.
Mistake #4: Skipping Stakeholder Input
The Problem:
HR selects an HRIS that solves all of HR’s problems but creates headaches for managers, frustrates employees, and doesn’t meet Finance’s reporting needs. Adoption suffers because key users hate it.
The Solution:
Include diverse stakeholders in the evaluation:
- Finance: Payroll integration, reporting, budget tracking
- IT: Security, SSO, API access, maintenance burden
- Managers: Ease of team management, approval workflows
- Employees: Mobile experience, self-service capabilities
- Executives: Strategic reporting, workforce analytics
Have representatives from each group attend demos and provide input on the scorecard.
Mistake #5: Choosing Based on Demo Flash vs. Real Functionality
The Problem:
The vendor’s demo is slick and impressive, but the actual day-to-day user experience is clunky. What looked easy in the demo requires five extra clicks in reality.
The Solution:
Request hands-on access, not just a watched demo:
- Ask to click through yourself during the demo
- Request a sandbox environment for testing
- Have end users (not just HR) test the system
- Complete real tasks, not scripted scenarios
- Test the mobile experience extensively
Warning sign: Vendor is reluctant to let you drive during the demo or won’t provide trial access.
Mistake #6: Neglecting Mobile Experience
The Problem:
Your workforce is mobile or hourly, but the HRIS mobile app is an afterthought. Employees can’t easily clock in, request time off, or access information from their phones, so they don’t use the system.
The Solution:
Evaluate mobile thoroughly:
- Download the actual app (not just mobile web)
- Test every key workflow on a phone
- Check app store ratings and recent reviews
- Verify what features are mobile-available vs. desktop-only
- Consider your workforce demographics (Gen Z expects mobile-first)
Statistics: 60% of employees prefer to access HR tools via mobile device. If your system doesn’t deliver, adoption will suffer.
Mistake #7: Overlooking Customer Support Quality
The Problem:
The system is great until something breaks. Then you discover support is slow, outsourced, or requires expensive premium tiers. You’re stuck troubleshooting critical payroll issues alone.
The Solution:
Evaluate support quality before signing:
- Ask about support hours and response time SLAs
- Confirm what’s included vs. premium tiers
- Test support during trial (submit a real question)
- Check review sites for support complaints
- Ask references about their support experience
Questions to ask:
- “What’s your average first response time?”
- “Do I get a dedicated account manager?”
- “Is phone support available or just email?”
- “What happens if there’s a payroll issue on Friday at 5 PM?”
Mistake #8: Accepting Long-Term Contracts Without Protection
The Problem:
You sign a 3-year contract with no exit clause. Six months in, you realize the vendor isn’t meeting expectations, but you’re locked in with no recourse.
The Solution:
Negotiate contract protections:
- Annual contracts when possible (worth paying slightly more)
- 30-60 day termination clause after first year
- Performance SLAs with penalty clauses
- Price lock guarantees
- Clear data export rights and assistance
Negotiating tip: “We’re excited to partner, but need flexibility in year two in case our needs change. Can we do a 1+1+1 structure instead of a 3-year lock?”
Recommended HRIS Vendors for SMBs
Here’s an expanded overview of top vendors, organized by company size and use case.
Best for Small Businesses (10-75 employees)
BambooHR
Ideal for: Companies prioritizing ease of use and employee experience
Strengths:
- Extremely intuitive interface with minimal training needed
- Strong onboarding workflows with task automation
- Excellent document management and e-signature
- Robust time-off tracking and calendar
- Employee self-service portal is best-in-class
- Great mobile app
- Solid reporting and basic analytics
Limitations:
- Limited payroll capabilities (partners with others)
- Performance management features are basic
- Can feel limiting past 150-200 employees
- Pricing increases significantly for larger teams
Pricing: $6-$11 PEPM (estimate, varies by modules)
Best fit: Service-based businesses, nonprofits, companies where HR owns the HRIS decision and wants something that “just works”
👉 Learn more about BambooHR here.
Gusto
Ideal for: Payroll-first companies, especially those with hourly workers
Strengths:
- Outstanding payroll engine with full-service tax filing
- Automated benefits administration
- Workers’ comp integration
- Time tracking with clock-in/out
- Compliance-friendly (new hire reporting, 1099s, etc.)
- Transparent, affordable pricing
- Excellent for W-2 and 1099 worker mix
Limitations:
- HR features less robust than competitors
- Performance management is basic
- Recruiting/ATS not included
- Analytics and reporting are limited
- Not ideal for companies with complex workflows
Pricing: $40 base + $6-$12 PEPM
Best fit: Restaurants, retail, construction, service businesses with hourly workers who need rock-solid payroll
Rippling
Ideal for: Tech-savvy startups and companies wanting IT + HR in one platform
Strengths:
- Unified IT and HR management (device management, app provisioning)
- Incredibly flexible, modular system
- Fast implementation (sometimes under 2 weeks)
- Modern API-first architecture
- Excellent for remote/distributed teams
- Powerful automation capabilities
- Global payroll for international teams
Limitations:
- Can be overwhelming with so many features
- Learning curve steeper than BambooHR
- Customer support can be inconsistent
- Pricing can get expensive with add-ons
- Some features still maturing
Pricing: $8 base + $6-$15 PEPM depending on modules
Best fit: Tech startups, fast-growing companies, businesses with remote employees across multiple states/countries
Best for Mid-Market (75-250 employees)
HiBob
Ideal for: Modern, scaling companies with distributed teams
Strengths:
- Beautiful, modern UI that employees love
- Strong performance management and engagement tools
- Excellent for international/multi-country teams
- Good analytics and people insights
- Cultural tools (shoutouts, surveys, communication)
- Flexible organizational structures
- Mobile-first experience
Limitations:
- Payroll requires integration partner
- Can be pricey for smaller teams
- Implementation complexity increases with company size
- Some features require higher-tier plans
Pricing: $10-$18 PEPM (varies by region and modules)
Best fit: Hyper-growth tech companies, international businesses, companies prioritizing employee experience and culture
Namely
Ideal for: Mid-market companies needing customization
Strengths:
- Highly customizable workflows
- Strong compliance tools
- Integrated benefits broker
- Good performance management
- Newsfeed/communication features
- Decent analytics and reporting
Limitations:
- UI feels dated compared to newer competitors
- Implementation can be lengthy
- Customer support feedback is mixed
- Pricing can be high
Pricing: $12-$20 PEPM
Best fit: Mid-market companies in regulated industries, businesses with complex approval workflows
Zenefits by TriNet
Ideal for: Benefits-heavy companies or those needing PEO services
Strengths:
- Integrated benefits marketplace
- Can bundle with TriNet PEO services
- Affordable pricing for core features
- Good mobile app
- Strong ACA compliance tools
Limitations:
- Had reputation issues in past (now recovered)
- Feature depth varies by module
- Best value when using TriNet’s additional services
- Performance management is basic
Pricing: $8-$14 PEPM
Best fit: Companies that want HRIS + broker services, businesses prioritizing benefits administration
Paylocity
Ideal for: Growing companies (100-500 employees) wanting modern features
Strengths:
- Strong payroll + HR integration
- Good performance and learning management
- Community and social features
- Robust reporting and analytics
- Solid mobile experience
- Frequent product updates
Limitations:
- Can be pricey
- Customer service feedback is mixed
- Some modules feel bolted-on vs. integrated
- Better suited for 100+ employees
Pricing: $17-$30+ PEPM
Best fit: Growing companies (100-500 employees) that want modern features with comprehensive functionality
Specialized Solutions
Factorial (Best for European SMBs)
Excellent for companies with European employees. GDPR-compliant, multi-language, localized for European HR practices.
Personio (Best for DACH region)
Dominant in Germany, Austria, Switzerland. Purpose-built for European market with strong recruiting and onboarding.
Charlie HR (Best for UK small businesses)
Simple, affordable HR for UK companies under 100 employees. Integrates with UK payroll providers.
Employment Hero (Best for Australia/NZ)
Comprehensive platform with payroll, benefits, and compliance specifically for Australian and New Zealand businesses.
Comparison Matrix
| Vendor | Best For | Price Range | Implementation | Key Strength |
|---|---|---|---|---|
| BambooHR | 10-150 employees | $6-$11 PEPM | 2-4 weeks | Ease of use |
| Gusto | Payroll-focused | $40+$6-12 PEPM | 1-2 weeks | Payroll compliance |
| Rippling | Tech startups | $8+$6-15 PEPM | 1-3 weeks | IT+HR integration |
| HiBob | 50-500 employees | $10-$18 PEPM | 4-8 weeks | Modern UX, global |
| Namely | 100-500 employees | $12-$20 PEPM | 6-12 weeks | Customization |
| Zenefits | Benefits-focused | $8-$14 PEPM | 2-6 weeks | Benefits admin |
| Paylocity | 100-500 employees | $17-$30 PEPM | 8-12 weeks | Modern features |
Advanced Considerations for Strategic HRIS Selection
Planning for Global Expansion
If international growth is in your 2-3 year plan, evaluate these capabilities now:
EOR (Employer of Record) Integration
For hiring internationally without setting up legal entities, confirm:
- Does the HRIS integrate with EOR providers (Deel, Remote, Velocity Global)?
- Can you manage both direct employees and EOR workers in one system?
- How does payroll sync across different employment models?
Multi-Currency Payroll
- Support for multiple currencies
- Exchange rate handling
- Local payroll tax compliance
- Country-specific benefits administration
Global Compliance
- GDPR compliance for EU employees
- Localization for different countries (language, date formats, holidays)
- Country-specific employment laws and reporting
- Data residency options (storing EU data in EU servers)
Vendors Strong in Global: HiBob, Rippling, Deel (HRIS+EOR), Remote
Analytics and Reporting Capabilities
Even basic HRIS platforms now offer analytics that were once only available in expensive systems. Evaluate these capabilities:
Standard Analytics
- Headcount trends and growth projections
- Turnover rates by department, role, and tenure
- Time-to-hire and recruitment metrics
- Compensation analysis and pay equity
- Time-off usage and PTO liability
- Demographics and diversity reporting
Custom Dashboards
- Real-time workforce metrics
- Department-specific views
- Leadership dashboards
- Trend analysis over time
- Drill-down capabilities
Advanced Features (available in many SMB-focused platforms)
- Turnover prediction indicators
- Compensation planning tools
- Headcount scenario modeling
- Span of control analysis
- Skills and certifications tracking
Questions to Ask:
- What reports come pre-built?
- Can we create custom reports without vendor help?
- How easy is it to export data?
- Can we schedule automated report delivery?
- Are dashboards real-time or refreshed periodically?
Building a Composable HR Tech Stack
Instead of one monolithic system, some companies choose best-of-breed tools integrated together:
Sample Composable Stack:
| Function | Tool Choice | Why |
|---|---|---|
| Core HRIS | BambooHR | Central employee database |
| Payroll | Gusto | Best payroll compliance |
| Recruiting | Greenhouse | Superior ATS |
| Performance | Lattice | Best performance management |
| Learning | Lessonly | Engaging training platform |
| Engagement | Culture Amp | Deep survey analytics |
Advantages:
- Best tool for each function
- Flexibility to swap tools
- No vendor lock-in
Challenges:
- Integration complexity
- Multiple vendor relationships
- Data synchronization
- Higher technical overhead
- Potentially higher total cost
Best for: Companies with 100+ employees, dedicated HR Ops role, and technical resources to manage integrations.
Accessibility and Inclusion Considerations
Ensure your HRIS supports diverse workforce needs:
Accessibility Features:
- Screen reader compatibility (WCAG 2.1 AA standard)
- Keyboard navigation
- Color contrast ratios
- Mobile accessibility
- Multi-language support
- Text size and font options
Inclusive Design:
- Pronouns and gender identity fields
- Name pronunciation guides
- Cultural calendar with diverse holidays
- Accessibility accommodations tracking
- Veteran status, disability self-identification
Questions to Ask:
- Has the platform been independently audited for accessibility?
- What languages are supported?
- Can employees set communication preferences?
- How do you handle name changes (legal vs. preferred)?
Conclusion & Next Steps
Choosing the best HRIS for your SMB isn’t about finding the flashiest interface or the tool with the most features. It’s about aligning technology with your business strategy, compliance needs, growth trajectory, and company culture.
Your Action Plan
This Week:
- ✓ Define your must-have features using the priority framework
- ✓ Download and start filling out the HRIS Vendor Comparison Worksheet
- ✓ Identify your decision-making team and schedule kickoff meeting
- ✓ Document your current pain points and success metrics
Next 2 Weeks:
- ✓ Create your shortlist of 3-5 vendors based on your criteria
- ✓ Schedule demos with each vendor
- ✓ Review security documentation and compliance capabilities
- ✓ Calculate realistic budget including hidden costs
Weeks 3-4:
- ✓ Conduct vendor demos using standardized scenarios
- ✓ Complete your scorecard immediately after each demo
- ✓ Check references and review platforms
- ✓ Request trial access for your top 2 finalists
Weeks 5-6:
- ✓ Run hands-on trials with real users
- ✓ Gather feedback from all stakeholders
- ✓ Negotiate contract terms and pricing
- ✓ Make final decision and begin implementation planning
Post-Selection:
- ✓ Create detailed implementation project plan
- ✓ Assign roles and responsibilities
- ✓ Begin data cleanup and migration prep
- ✓ Develop change management and communication strategy
Resources to Help You Succeed
👉 Download the HRIS Vendor Comparison Worksheet
Your complete toolkit for evaluating vendors, calculating costs, and planning implementation.
👉 Visit the HR Technology Launch Hub
Access additional resources including:
- Detailed vendor comparison guides
- Implementation project templates
- Sample RFP documents
- Data migration checklists
- Training plan templates
- Change management resources
Final Thoughts
The HRIS selection process can feel overwhelming, but remember: you’re not just buying software—you’re investing in your company’s future. The right system will:
- Free up your HR team to focus on strategic work
- Improve the employee experience from day one
- Scale seamlessly as you grow
- Reduce compliance risk
- Provide insights to make better people decisions
Take your time with this decision. Use the frameworks and worksheets provided. Involve stakeholders. Test thoroughly. And don’t be afraid to ask tough questions of vendors.
Your future self (and your employees) will thank you for choosing wisely.
Affiliate disclosure: HR Launcher Lab may earn a commission if you choose to demo or purchase through partner links. No cost to you.
