This Word document contains interview questions for Help Desk Technicians, who provide technical support, troubleshoot issues, and ensure customer satisfaction with IT services. Their tasks include resolving software and hardware issues and using support tools. Questions include behavioral (e.g., resolving technical issues), technical (e.g., proficiency with network configurations), and situational (e.g., troubleshooting slow computer performance). These questions assess technical skills, problem-solving, and customer service.
