This Word document contains interview questions for Customer Success Specialists, who work directly with customers to ensure they are getting the most value from a company’s products and services. They focus on building relationships, ensuring satisfaction, and driving retention. Questions include behavioral (e.g., going above and beyond to help a customer), competency-based (e.g., strategies for customer engagement), and situational (e.g., addressing customer dissatisfaction). These questions assess problem-solving, communication, and customer relationship management skills.
