This Word document provides interview questions for Customer Success Managers, who ensure customers achieve success with a company’s products and services, promoting satisfaction and retention. They work cross-functionally to address customer concerns and optimize the customer journey. Questions include behavioral (e.g., turning dissatisfied customers into loyal clients), technical (e.g., using customer success tools like CRM systems), and situational (e.g., handling customer dissatisfaction with product updates). These questions assess leadership, problem-solving, and communication skills.
