This Word document includes interview questions for Customer Service Representatives, who assist customers by providing product information, resolving issues, and ensuring a positive experience. They are responsible for managing customer inquiries and using tools like CRM software to track interactions. Questions include behavioral (e.g., resolving difficult customer complaints), competency-based (e.g., using customer service tools and techniques), and situational (e.g., handling multiple customer requests simultaneously). These questions assess communication skills, empathy, and problem-solving.
