This Word document contains interview questions for Customer Experience Managers, who design and implement strategies to improve customer satisfaction and retention. Their responsibilities include mapping the customer journey, analyzing feedback, and collaborating with teams to enhance customer service. Questions include behavioral (e.g., turning dissatisfied customers into loyal ones), competency-based (e.g., using CRM tools to track customer satisfaction), and situational (e.g., handling negative customer feedback). These questions assess customer service skills, leadership, and data-driven decision-making.
