This Word document includes interview questions for Technical Support Representatives, who provide customer support, troubleshoot technical issues, and use support software. Their tasks include managing customer inquiries, resolving system errors, and maintaining service quality. Questions include behavioral (e.g., resolving technical issues), competency-based (e.g., using support software), and situational (e.g., managing a frustrated customer). These questions assess communication, problem-solving, and customer service skills.
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