This Word document includes interview questions for IT Support Specialists, who troubleshoot technical issues, provide hardware and software support, and manage IT tickets. Their tasks include resolving user issues, setting up equipment, and ensuring network connectivity. Questions include behavioral (e.g., handling difficult users), competency-based (e.g., troubleshooting hardware problems), and situational (e.g., prioritizing multiple support tickets). These questions assess technical expertise, problem-solving, and customer service skills.
