This Word document provides interview questions for IT Service Desk Managers, who oversee IT support teams, manage critical IT issues, and ensure customer satisfaction. Their responsibilities include setting performance metrics, managing ITSM tools, and resolving service disruptions. Questions include behavioral (e.g., managing multiple IT issues simultaneously), technical (e.g., proficiency with ITSM tools), and situational (e.g., improving response times). These questions assess leadership, problem-solving, and IT management skills.
