This Word document contains interview questions for Customer Support Leads, who manage customer service teams and ensure the efficient handling of customer issues. Their duties include mentoring team members, tracking performance metrics like customer satisfaction scores, and resolving escalated issues. Questions include behavioral (e.g., resolving conflicts between team members and customers), technical (e.g., using customer service software to improve performance), and leadership (e.g., training new customer service representatives). These questions assess leadership, conflict resolution, and team management.
