This Word document contains interview questions for Customer Loyalty Managers, who develop strategies to increase customer retention and build long-term brand loyalty. They oversee loyalty programs, measure engagement, and implement initiatives that foster customer satisfaction. Questions include behavioral (e.g., managing dissatisfied loyal customers), competency-based (e.g., familiarity with loyalty program metrics like customer lifetime value), and situational (e.g., revamping declining engagement in a loyalty program). These questions assess problem-solving, creativity, and leadership in customer loyalty management.
