This Word document contains interview questions for Call Center Supervisors, who oversee call center operations, manage staff, and ensure customer service goals are met. They monitor key performance indicators (KPIs) like Average Handle Time and Customer Satisfaction Scores. Questions include behavioral (e.g., handling difficult customers), competency-based (e.g., tracking team performance using call center software), and situational (e.g., improving team performance). The questions assess leadership, customer service, and conflict resolution skills.
