This Word document includes interview questions for Client Services Managers, who oversee client relationships, manage customer satisfaction, and ensure service delivery aligns with client expectations. They use CRM systems to track interactions and measure success through client retention and satisfaction metrics. Questions cover behavioral (e.g., managing difficult clients), competency-based (e.g., using CRM tools to improve client relationships), and situational (e.g., handling last-minute client requests). The questions assess communication, relationship management, and service optimization skills.
