At HR Launcher Lab, we strive to provide innovative digital solutions designed to meet the evolving HR needs of scaling businesses. Our goal is to ensure that every customer gets value from their purchase while maintaining clear guidelines on support and refunds. Below, we outline what is and isn’t included in our support offerings and the conditions under which refunds may be granted.
Support for Digital Products
Our digital products come with a defined level of support to help you make the most of your purchase. Here’s what you can expect:
What’s Included in Product Support
- Technical Assistance: Guidance on using the built-in features and functionality of the product.
- Bug Fixes: Assistance in resolving reported bugs and minor defects in the product. If necessary, bug fixes may be issued as updates.
- Documentation: Comprehensive instructions and FAQs to help you use the product effectively.
- Security Updates: Updates to address major security concerns and ensure the product continues to function as described.
What’s Not Included in Product Support
- Customization Services: Modifications or enhancements beyond the product’s original features and functionality.
- Installation Assistance: Help with installing the product on your platform or server environment.
- Hosting or Third-Party Software Issues: Troubleshooting issues related to your hosting provider, server environment, or other third-party software not included with the product.
- Support for Third-Party Assets: If the product includes third-party assets (e.g., plugins), support for these assets must be sought from their original creators.
Refund Policy
Due to the nature of digital products—intangible and irrevocable once delivered—all sales are considered final. However, under certain circumstances, we may honor refund requests. These are outlined below to ensure fairness and transparency:
Refunds May Be Granted For:
- Non-Delivery of the Product
- If you do not receive your product due to an error on our end or with your email provider, contact us within 7 days of purchase for assistance.
- Download or Access Issues
- If you experience technical issues while downloading or accessing the product, notify us within 7 days. If unreported within this timeframe, we will assume the product was successfully accessed.
- Product Defects
- If the product contains significant defects, we will work to resolve the issue within 72 hours. If we cannot rectify the defect within this time, a full refund or replacement product of similar value may be issued.
- Product Not-as-Described
- If the product materially differs from its description on our site, claims must be submitted within 7 days with supporting evidence.
Refunds Will Not Be Granted For:
- Change of Mind: Refunds are not issued for buyer’s remorse or personal circumstances.
- Compatibility Issues: Unless specifically stated in the product description, we do not guarantee compatibility with third-party software, plugins, or platforms.
- Customization or Extended Use: Refunds are not issued for dissatisfaction resulting from modifications or extensive use beyond the original product design.
Support Period
When you purchase a digital product, you gain access to our standard support for a period of 14 calendar days from the purchase date, unless otherwise explicitly specified on the Product page. During this time, you can request assistance with any issues outlined in the “What’s Included” section above.
Extended support for certain digital products may be available for purchase through our Shop.
Item Updates
All purchases include updates to ensure the product remains functional and secure:
- Critical Updates: Necessary to fix bugs or address security vulnerabilities.
- Discretionary Updates: Minor enhancements or improvements provided at our discretion.
How to Request Support or a Refund
To request support or file a refund claim:
- Submit a refund request on our Support page.
- Include your full name, purchase date, and details of your issue or claim.
- Allow up to 5 business days for our team to review your request.
Commitment to Excellence
At HR Launcher Lab, we are committed to your satisfaction and success. If you have any questions or concerns about our products or policies, don’t hesitate to reach out. Let us help you make the most of your HR tools and resources.